ATS frees up our resellers/ dedicated server clients from having to respond to their technical support e-mails. Qualified Castling Host support staff will respond to all of your technical support e-mails in a timely and prioritized fashion under your company name to your clients directly.
How does it work?
- Choose any of our ATS packages.
- Give us access to your support email to us. E.g. firstname.lastname@example.org
- Ask your clients to send their technical queries and support queries to your support email.
- Since we monitor your support email, we will fix those issues and send back to your client from your support email under your company name as your staff.
Technical Support Executive,
- Your clients are happy with the service.
- Your clients get direct support from us
- 24/7 support is given under your brand name
- You can advertise 24/7 support on your website
- You save staff hiring costs
- You save infrastructure cost
- You can concentrate only on Sales & Marketing